It’s a rest day today but I felt I had to write about this. My current running shoes are over the 500 mile mark which generally means they need to be replaced. Shoes are not cheap. In trying to save money I found my shoes (Asics Gel 1140) on Sports Direct.com. They were only £38 a pair because they were the spring/summer 2009 colour. I ordered two, thinking bargain! Was I wrong.
They arrived today. I opened one box, looked at the shoes and thought ‘they look big’. Turns out they’re a size ten! I ordered a size eight. The boxes both say size eight so I thought, fair enough one pair has been mistakenly put in this box. I opened the other box only to find another size ten! I am livid. I was counting on these shoes arriving today and using them tomorrow. I can continue with my current pair but do need to get some new ones soon. I will be going to Sweatshop in Teddington or up to the Asics store in central London on Saturday.
I’ve emailed the company to inform them of this appalling customer service and to demand a refund. I have to send these shoes back via Royal Mail, which Sports Direct indicate they will not cover. In my email I’ve demanded that they refund my postage as well because it is completely their fault that I am having to return them in the first place. I just could not believe that a company could be so piss-poor as to send you not one but two wrongly sized shoes. I have also indicated in my email that I will be informing friends and family not to use them. This officially covers that threat.
I’m happy to say my email has brought a victory. I was sent a Freepost address to send my shoes to, ensuring I pay nothing for the postage.